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Yaxal Customer Support

Before you contact Yaxal support, please check our FAQ and our Documentation.

Please email us at: Support@Yaxal.com for all support inquiries!

Please be sure to be very descriptive of what your support inquiry is about, so we can better help you. All support inquiries will be answered in 24 hours or less.

New Support Forum!

Visit our new FORUM for news about Yaxal, support issues and announcements.

Upgrades and Support Files

IonCube is required to run our ecart software. The majority of hosting services support this, but some do not. You can download this simple test to make sure your host will support ioncube. The loaders are available below if you can manually install and edit php.ini on your host. Download this test, then upload to your server in a directory that you can browse. For instance http:///ioncube-loader-helper.php. There is also a test script below to check and see if your host meets all the requirements.

The following files are ioncube loaders if your server does not have ioncube although installation will required editing the php.ini file which may only be done by the hosting support group.

Unzip/untar in yaxal's main directory. Will create subdirectory ioncube.

Yaxal Server Test (zip file)  Yaxal Server Test
IonCube Loader Helper (zip file)  ionCube compatibility test
IonCube_Loader.tar.gz (if required)  ionCube loaders if not already installed in .tz format.
IonCube_Loader.zip (if required)  ionCube loaders if not already installed in .zip format.